Welcome to CIBC Mellon Retiree Assistance
Frequently Asked Questions
Q. Will CIBC Mellon continue to issue pension payments amid the COVID-19 pandemic?
A. Yes. CIBC Mellon has business continuity measures in place. Scheduled pension payments will continue. We encourage pensioners to sign up for direct deposit payments.
Q. How do I sign up for direct deposit?
A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.
Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?
A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.