Retiree Centre

Welcome to CIBC Mellon Retiree Assistance

This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.

Important Notices

As part of our risk mitigation efforts related to COVID-19, CIBC Mellon’s facilities are currently closed to external visitors. CIBC Mellon’s call centre teams are working remotely as part of our efforts to protect the health and safety of our employees, clients and communities.

Our team remains available to support our clients and their retirees: we will continue to respond to online enquiries and to voicemail messages.

For more information, please refer to

Office Closure Notification

CIBC Mellon's Ontario-based pension benefit services team will be unavailable on:

  • Monday, December 26, 2022
  • Tuesday, December 27, 2022
  • Monday, January 2, 2023

Returning on:

  • Wednesday, December 28, 2022, at 8:30 a.m. local time
  • Tuesday, January 3, 2023, at 8:30 a.m. local time

In this section, you can:

Frequently Asked Questions

Q. Will CIBC Mellon continue to issue pension payments amid the COVID-19 pandemic?

A. Yes. CIBC Mellon has business continuity measures in place. Scheduled pension payments will continue. We encourage pensioners to sign up for direct deposit payments.

Q. How do I sign up for direct deposit?

A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.

Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?

A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.