Retiree Centre

Welcome to CIBC Mellon Retiree Assistance

Important Notices

As part of our risk mitigation efforts related to COVID-19, CIBC Mellon’s facilities are currently closed to external visitors. CIBC Mellon’s call centre teams are working remotely as part of our efforts to protect the health and safety of our employees, clients and communities.

Our team remains available to support our clients and their retirees: we will continue to respond to online enquiries and to voicemail messages. Please note we are also experiencing higher call volumes, so you may experience a longer than expected wait time for a response. For the best response time, please submit an online inquiry through the contact form found under the Contact menu item on the left.

For more information, please refer to www.cibcmellon.com/covid19.

Office Closure Notification

CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Monday, September 6, 2021 for the Labour Day Holiday and returning on Tuesday, September 7, 2021 at 8:30 a.m. local time.

This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.

In this section, you can:

Frequently Asked Questions

Q. Will CIBC Mellon continue to issue pension payments amid the COVID-19 pandemic?

A. Yes. CIBC Mellon has business continuity measures in place. Scheduled pension payments will continue. We encourage pensioners to sign up for direct deposit payments.

Q. Have you mailed 2020 tax slips?

A. We anticipate mailing 2020 tax slips in February 2021. If you do not receive your tax slip by mid-March please contact our office using the online enquiry and we would be happy to issue a duplicate.

Q. How do I sign up for direct deposit?

A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.

Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?

A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.