Retiree Centre

Welcome to CIBC Mellon Retiree Assistance

Important Notices

CIBC Mellon's offices will be closed for the following holidays

  • Holiday in lieu of Christmas Day: Monday, December 26, 2016
  • Holiday in lieu of Boxing Day: Tuesday, December 27, 2016
  • Holiday in lieu of New Year’s Day: Monday, January 2, 2017

CIBC Mellon’s Retiree Assistance phone lines will close at 5 p.m. ET on the following days:

  • Friday, December 23, 2016
  • Friday, December 30, 2016

The offices will re-open:

  • Wednesday, December 28, 2016, at 8:30 a.m. ET
  • Tuesday, January 3, 2017, at 8:30 a.m. ET  

Frequently asked question

Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?  

A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution.  Please contact your financial institution to confirm the timing of direct deposits on non-business days.

Potential Postal Disruption in Canada: Canada Post and CUPW reach tentative agreements 

Canada Post and the Canadian Union of Postal Workers (CUPW) announced tentative agreements on August 30, 2016. While a postal service disruption due to labour action appears to have been averted, the ratification vote remains underway, and the deal has yet to be formally ratified. CIBC Mellon continues to monitor the situation.

We encourage all pensioners that receive their monthly pension payment by cheque to switch to direct deposit to avoid delays in receiving your payment. To request electronic deposit, click the “Forms” line in the “Welcome” drop-down at the top left of this page, then select “Direct Deposit.” We recommend that you take the form into your Financial Institution and request they fax the form to us at 1-800-678-0760. 

Please contact CIBC Mellon Pension Benefits for more information:

  • English (Canada) 1-800-565-0479
  • English (USA) 1-800-263-4497
  • French  (Canada) 1-800-268-1629

This section of our website is dedicated to retirees receiving pension payments from their former employers (pension plan sponsors that have engaged CIBC Mellon to provide pension benefit services).

If you have questions or require assistance, please read our Retiree Assistance Frequently Asked Question (FAQs). If you have additional questions, please contact us for assistance.

Retiree Assistance Forms

If CIBC Mellon administers your pension on behalf of your former employer, you may inform us an address change or request direct deposit of future pension payments into a Canadian financial institution.

Retiree Change of Address Form

To change your address, please complete the online form below and click the “submit” button. Your changes will be sent to us electronically (information sent online is encrypted). Fields with an "*" are mandatory fields, and must be completed before the form can be submitted.

Alternatively, you can print a PDF version of the Change of Address form, complete the information (please print clearly) and mail it to the address listed below. Adobe Acrobat 3.0 or higher is required to view this document.  If you do not have this program, you can download Adobe Acrobat at no charge.

Download Adobe Reader to view Direct Deposit Request Form

CIBC Mellon Pension Benefits Department
P.O. Box 5858 Station B
London, ON  N6A 6H2
CANADA

Submit Online

Fields marked with an (*) must be completed.

Change of Address

Name
















Previous Address

















New Address

























Email

Email Address to which we can send confirmation




Direct Deposit Request

Please print the PDF form, complete the information (please print clearly) and mail it to the address listed below.

Adobe Acrobat Reader is required to view this document. If you don’t have this program, you can download Adobe Acrobat Reader at no charge.

Mail form to:

Download Adobe Reader to view the Direct Deposit Request FormCIBC Mellon Pension Benefits Department
PO Box 5858 Station B
London ON N6A 6H2
CANADA

Retiree Information

This section provides helpful information for retirees, including:

Retiree Assistance Frequently Asked Questions 

How do I request a duplicate tax slip?

If you need a tax slip for the current tax year or a prior year, please submit your request online through our retiree assistance inquiry form or you can phone or fax our office and we will issue you a duplicate tax slip.

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How do I change my address?

Please notify us as soon as possible if you are moving or have moved, by completing the online address change form, or contact us by phone or fax to update your address.

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How do I deposit my pension payments directly into my Canadian bank account or make a change to my current banking information?

For your protection, we require banking information changes in writing.


Please complete and sign an online direct deposit request form, attach a void cheque and fax or mail the information to our office.

Please note that we require 10 business days before your next payment date to process the changes.

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Can you deposit my monthly payment into an international bank account?

Please contact us by phone, fax or mail for information on depositing your payment to an international bank account.

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Why has my net payment amount changed?

The change notification area on your cheque stub or your direct deposit statement will provide you with an explanation of any changes in your payment amount.

Twice a year (after January 1 and July 1), you may experience changes in the amount of tax withheld from your pension payment.  Any such adjustment would be made in accordance with federal or provincial budget requirements.

If you have questions, please contact us online or by phone, fax or mail.

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How do you calculate the amount of tax withheld from my pension payment?

Similar to the tax withheld from salary payments, we consider:

  • Gross amount
  • Taxable benefits
  • Federal and provincial exemption amounts
  • Federal and provincial tax rates

We use Canada Revenue Agency (CRA) formulas to determine the resulting tax amount.  For more information on the formulas used, please visit the CRA website.

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How can I change the amount of income tax withheld from my pension payment?

To increase the amount of federal tax withheld from your pension payment you can contact us by phone, or complete the appropriate section on the back of the TD1 form, sign it and fax or mail it to our office. If you are a Quebec resident and wish to increase the amount of provincial tax withheld, please complete the TP1017 form, sign it and fax or mail it to our office.

You may be eligible for additional tax credits, which could reduce the amount of tax withheld from your pension payment. Complete one of the following forms and fax or mail it to our office.

These forms are also available from your local tax office.

If you are a resident of Canada, complete a TD1 form for federal tax and the appropriate provincial/territorial form. Quebec residents should also complete form TP1015 in addition to the federal TD1. If you reside outside of Canada, complete an NR5 form.

These forms are also available from your local tax office.

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When will I receive my pension payment if it is issued by cheque?

CIBC Mellon mails cheques at least four business days prior to the payment date so that you receive your cheque on or before the payment date.  Please contact us online or by phone, fax or mail if your payment is late.

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I receive my pension payment by direct deposit. When will funds appear in my bank account if the payment date falls on a weekend or holiday?

Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution.  Please contact your financial institution to confirm the timing of direct deposits on non-business days.

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What should I do if I did not receive my pension payment this month?

If you did not receive your pension payment, please contact us online, or by phone, fax or mail and a benefits administrator will assist you.

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How can I request a replacement cheque?

If you need to replace a cheque, please complete our online retiree assistance inquiry form and we will respond to your query by the end of the next business day.   Alternatively you can phone, fax or mail us and a benefits administrator will assist you.

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What are the benefits of having my pension payment deposited directly to my bank account instead of receiving a cheque in the mail?

Direct deposit saves you a trip to the bank and ensures your payment is deposited on the payment date. It also avoids delays in receiving your payment during peak mailing periods (e.g. holidays, tax season), and ensures the security of your payment.

If you would like to have your payment deposited directly to your bank account, please complete the direct deposit request form and fax or mail it to us.

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I have power of attorney for someone receiving a pension payment. Does CIBC Mellon need anything from me?

If you have power of attorney for a pensioner who receives benefit payments from us, we must be advised.  Please contact us online, or by phone, fax or mail for more information.

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How do I report a death of a family member or friend who receives a pension payment from CIBC Mellon?

If someone you know has passed away and is receiving a payment from CIBC Mellon, please contact us online, or by phone, fax or mail and one of our benefits administrators will assist you.

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What do my health / dental deductions cover?

Health and dental deductions are specific to each pension plan. You will need to direct this question to the human resources or benefits department of your former employer. If you do not have a contact name or phone number, please contact us online, or by phone, fax or mail and we will assist you.

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When I turn 65, what will happen to my gross pension amount and/or benefit coverage?

The impact on your pension payments when you turn 65 depends on your pension plan. You will need to direct this question to the human resources or benefits department of your former employer. If you do not have a contact name or phone number, please contact us online, or by phone, fax or mail and we will assist you.

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How is my privacy protected when I contact CIBC Mellon?

Please refer to our privacy statement for information on how CIBC Mellon protects your privacy.

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Glossary

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

 

 

- B -

Beneficiary

The individual named by a participant in a pension or other plan who will receive any benefits provided by the plan in the event of the participant’s death (also referred to as the designated beneficiary).  This term is sometimes used to refer to any participant of a plan.

Benefit formula

The method of calculating an employee’s pension amount, usually determined by multiplying a fraction of the employee’s earnings, or a fixed dollar amount, by the years of service under the employer’s plan.

Best average benefit formula

A defined benefit formula where the earnings component is the average earnings received during a certain number of the highest paid years.

Bridging supplement

A supplemental pension plan benefit that is payable to an employee who retires before becoming eligible for government benefits, but ends when Old Age Security (OAS) or Canada Pension Plan/Quebec Pension Plan (CPP/QPP) benefits are paid (or are offset by those benefits).

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- C -

Career average benefit formula

A defined benefit formula where the earning component equals an employee’s average earnings during the whole period of coverage under the plan.  For example, the pension may be one-fiftieth of each year’s earnings (i.e. 2 per cent of the average earnings over all the years of coverage of the plan, multiplied by the number of years of service).

Career average plan

A plan that relates the benefits for one year’s employment to that of a year’s earnings.  As a result, the benefit at retirement is expressed as a percentage of the career’s average earnings.

Commuted value

The amount of an immediate lump-sum payment estimated to be equal in value to a future series of payments.

Compulsory retirement

A provision in a pension plan, collective agreement, or employer’s rules requiring that the employee must retire at a certain age or under other specified conditions.

Continuous service

The period during which an employee was employed by the same employer.  This period may be defined in a pension plan to include periods of absence as well as service with an associated or predecessor employer.

Contributory pension plan

A pension plan under which employees are required to contribute a portion of the cost of pension benefits.

Current service

An employee’s period of service after becoming a member of a pension plan.

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- D -

Death benefit

When applied to a pension plan, the sum of money paid if a pension plan member dies before their pension commenced.

Deferred annuity or deferred pension

A life annuity payable at a future date to an employee whose membership in a pension plan has terminated before the plan’s normal pensionable age (often age 65).

Defined benefit formula

A generic term for any benefit formula that specifies, for a given income level and service period, the amount of pension that may become payable.

Defined benefit pension plan

A pension plan that defines the benefit to be (i) a percentage of the employee’s earnings over their entire service or over a specific number of years; (ii) a fixed dollar amount per month for each year of service, independent of earnings.  The employer pays the full cost of the plan or the balance after allowing for a specified rate of employee contributions.

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- E -

Early retirement

A pension plan provision for retirement earlier than normal pension age.  The amount of pension credited under the plan formula may be reduced based on the member’s attained age; or an unreduced pension may be payable if a specified service condition (e.g. 30 years) has been met.

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- F -

Final average benefit formula

A defined benefit formula where the earnings taken into account are the average level of earnings in the last few years before retirement.  The number of years used to calculate the average varies, usually ranging from three to 10 years.

Final earnings benefit formula

A defined benefit formula where the earnings taken into account are those in the pay period (usually one year) immediately before retirement.

Flat benefit formula

A benefit formula that provides a fixed (or flat) dollar amount of pension for each period such as a month’s or year’s service, regardless of the plan member’s earnings level.

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- I -

Indexing

The automatic adjusting of accrued pension benefits according to changes in an index (e.g. Consumer Price Index).

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- N -

Non-contributory plan

A pension plan where the entire cost, including contributions, is borne by the employer.

Normal pensionable age

The earliest age at which a pension plan member may receive an unreduced pension or annuity on terminating employment for any reason other than disability.

Normal retirement age

The age specified in a pension plan at which employees are expected to retire; it may be the earliest age at which an unreduced pension is payable.

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- O -

Old Age Security

A federal program providing a universal, flat rate pension to all residents age 65 and over, regardless of need.

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- P -

Past service

An employee’s service that is recognized for pension plan purposes, but performed before either the inception of the plan or the employee’s membership in the plan.

Past service liability

An employer’s benefit liability assumed with respect to service rendered by employees before the introduction or amendment of a pension plan, whichever is relevant.

Pension benefits

Payments made to pension plan members or their beneficiaries under the terms and conditions of the pension plan.

Pension fund

The net assets set aside for the purpose of meeting the retirement benefit payments of the pension plan, as they become due.

Pension plan

A formal arrangement entered into by an employer to provide retired employees with a regular income for life, in consideration of past services.  The arrangement establishes a formula for determining pension benefits and conditions an employee must meet to be entitled to benefits.

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- R -

Registered pension plan (RPP)

An employer-sponsored pension plan that, on meeting federal and provincial government requirements, is accepted for registration (thereby qualifying for favourable tax treatment) under The Income Tax Act and any applicable provincial legislation.

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- S -

Sponsor

In the case of a single employer pension plan, the sponsor is typically the employer.  In the case of a multi-employer pension plan, the sponsor is typically the association, committee, board of trustees, or other group representing the employees and employers, or other parties who established the plan.

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- U -

Unfunded liability

The amount that a pension fund’s assets must be augmented to ensure the plan is fully funded.

Unit benefit formula

A defined benefit formula that provides a unit of pension equal to a percentage of an employee’s earnings for each year of service or of their participation in the plan. 

BC Unclaimed Assets

Residents of British Columbia

For information about unclaimed assets, B.C. residents may contact the British Columbia Unclaimed Property Society at 1-888-662-2877 or www.unclaimedpropertybc.ca.

As well, for information with respect to unclaimed funds for members and former members of pension plans, savings plans and other similar savings and retirement plans, whose current or last known address is in the province of British Columbia, please contact CIBC Mellon:

Phone

  • English (calling within Canada): 1-800-565-0479
  • French (calling within Canada): 1-800-268-1629
  • USA: 1-800-263-4497
  • From outside the USA: 1-519-873-2218

Hours

  • English and USA toll free: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
  • French toll free and international: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Fax

  • 1-800-678-0760 (within Canada)
  • 1-519-873-2100 (outside Canada)

Mail

CIBC Mellon Pension Benefits Department
P.O. Box 5858, Station B
London, ON N6A 6H2
CANADA

Contact CIBC Mellon Retiree Assistance

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us either online or by phone, fax or mail.

Retiree Assistance Online Inquiry

Retiree Assistance Inquiry Form

Use this secure, online inquiry form to contact CIBC Mellon if we administer your pension on behalf of your former employer (please include your phone number). We will respond before the end of the next business day.

To help protect your privacy, this form encrypts your information before it is sent. Read CIBC Mellon's privacy statement. By submitting personal information, you are consenting to the sharing of personal information with, and the use of such information by, any person that may reasonably need such information in order for us to address your concerns.  Such persons may include the sponsor of your plan(s), and third parties your sponsor, or we, have engaged to provide services. You can also contact Retiree Assistance by phone, fax or mail.

Please note

  • If your address has changed or is going to change soon, you can submit a change of address form.

  • To make banking information changes, please print, complete and mail a direct deposit request form.

Fields marked with an (*) must be completed.

Retiree inquiry

Your contact information






























Your inquiry





Contact Retiree Assistance by Phone, Fax or Mail 

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below. You can also contact retiree assistance online.

Phone

  • English (calling within Canada): 1-800-565-0479
  • French (calling within Canada): 1-800-268-1629
  • USA: 1-800-263-4497
  • From outside the USA: 1-519-873-2218

Hours

  • English and USA toll free: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
  • French toll free and international: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Fax

  • 1-800-678-0760 (within Canada)
  • 1-519-873-2100 (outside Canada)

Mail

CIBC Mellon Pension Benefits Department
P.O. Box 5858, Station B
London, ON N6A 6H2
CANADA

Information we require if you call or write

  • Your first and last name
  • Your phone number
  • Name of the company from which you receive pension benefits
  • Pension reference number (this can be located on any correspondence that you received from us)
  • Address, city, province or state, postal code or zip code
  • Last 3 digits of your Social Insurance Number (if you speak with a pension benefit administrator)

If you are asked to leave a voice mail, please include the following in your message:

  • Name
  • Phone number
  • Pension reference number
  • Former employer