Retiree Centre

Welcome to CIBC Mellon Retiree Assistance

This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.

Important Notices

Office Closure Notification

CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Friday, March 29, 2024 for Good Friday, returning on Monday April 1, 2024 at 8:30 a.m. local time.

2023 Tax Slips

CIBC Mellon’s Pension Benefit Services will mail 2023 tax slips in late February, and you should receive them by the first week of March. Duplicate tax slips will be available to order after Tuesday, March 5, 2024. For all other inquires please use our Retiree Assistance Online Inquiry form or contact our Call Center at 1-800-565-0479.

Tax Updates Effective January 2024

You may notice a change to your net payment due to the recent Federal and Provincial tax changes.

CIBC Mellon has implemented these changes effective January 13, 2024, therefore any payments made after this date may have a slight change.

If you have any questions regarding the new tax rates, you can call Canada Revenue Agency toll free at their general inquiry number 1-800-959-8281 or visit their website at

Please note that 2023 tax slips will be mailed during the week of February 26, 2024.

In this section, you can:

Frequently Asked Questions

Q. Will CIBC Mellon continue to issue pension payments amid the COVID-19 pandemic?

A. Yes. CIBC Mellon has business continuity measures in place. Scheduled pension payments will continue. We encourage pensioners to sign up for direct deposit payments.

Q. How do I sign up for direct deposit?

A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.

Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?

A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.