Contact CIBC Mellon
Contact Us
To communicate with CIBC Mellon, please contact your relationship executive, service director or account manager or use our secure online contact form.
Retirees
If CIBC Mellon administers your pension payments on behalf of an employer, you may contact us at 1-800-565-0479 between 8:30 a.m. ET and 6 p.m. ET Monday to Friday or at any time using our secure Retiree Assistance Online Inquiry webpage. You can also select from a number of retiree assistance forms to communicate various requests to us.
If you wish to inquire about pension benefits that are administered by BNY on behalf of an employer, please call 1-800-418-0273.
CIBC Mellon Directory
We encourage clients to leverage electronic service options to mitigate impact to potential postal and courier service disruptions. Where mail is required, please continue to direct all mail as follows:
CIBC Mellon
1 York Street, Suite 900
Toronto, ON M5J 0B6
CANADA
- Greater Toronto Area
- Atlantic Canada
- Quebec
- London, Ontario
- Winnipeg, Manitoba
- Calgary
- Vancouver
- Leadership Team
Greater Toronto Area
- Mailing Address
- Client Management
- Business Development
- Global Securities Lending
- Corporate Secretary
- Corporate Communications and Marketing
- Recordkeeping Services
Mailing Address (all departments)
CIBC Mellon
1 York Street, Suite 900
Toronto, ON M5J 0B6
CANADA
Note : Reception is located on the 5th floor (Suite 500) at 1 York Street.
Client Management
Telephone: (416) 643-5000
Client Technology Service Desk: 1-888-439-2457
Richard Anton, Chief Client Officer
Cynthia Shaw-Pereira, Vice President, Head of Asset Owner Segment
Joe Lacopo, Vice President, Client Management, Head of Asset Manager Segment
Ronald C. Landry, Vice President, Head of Segment Solutions and Canadian ETF Services
Relationship Development
Telephone: (416) 643-5000
Shane Kuros, Chief Commercial Officer
Gordon Kosokowsky, Executive Director, Relationship Development
Nick Petruccelli, Executive Director, Relationship Development
Global Securities Lending
Telephone: (416) 643-5000
Lisa Tomada, Vice President, Global Securities Lending
Corporate Secretary
Telephone: (416) 643-5000
Tedford Mason, Chief Legal Officer
Sarah Markus, Assistant Corporate Secretary and Senior Legal Specialist
Corporate Communications and Marketing
Telephone: (416) 643-5000
Paul Cunliffe, Chief Corporate Affairs and Client Communications Officer
Brent Merriman, Vice President, Marketing and Strategic Insights, Corporate Affairs and Communications
Media: Please contact Alexandra DeCata, Manager, Corporate Communications and Marketing
Sponsorships: Please contact Jennifer Israel, Senior Manager, Corporate Communications and Marketing
Recordkeeping Services
CIBC Mellon Client Services, 8:30 a.m. to 7 p.m. ET, Monday to Friday (excluding Statutory Holidays)
Telephone: 1-416-365-4374 or Toll Free: 1-866-640-4374
Fax: 1-416-643-3616 or 3655 or Toll Free: 1-855-884-0493
Email: URKClientServices@cibcmellon.com
CIBC Mellon Dealer Relations, 9:00 a.m. to 5:30 p.m. ET, Monday to Friday (excluding Statutory Holidays)
Telephone 1-416-643-3175 or Toll Free 1-866-992-4991
Fax: 1-416-643-3616 or 3655 or Toll Free: 1-855-884-0493
Email: URKDealerRelations@cibcmellon.com
Robert Csida, Vice President, Recordkeeping
Atlantic Canada
Retiree Assistance: 1-800-565-0479
Atlantic clients should contact their client manager
Quebec
Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479
Michael Graham, Vice President, Client Management and Quebec Regional Lead
Mike Garneau, Vice President, Client Management, Eastern Canada
London
Telephone: (416) 643-5000
Retiree Assistance: Toll free retiree assistance phone number (North American Callers): 1-800-565-0479
Laura Barker, Assistant Vice President, Pension Benefits Operations
Winnipeg
Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479
David Planden, Vice President, Client Management, Western Canada
Calgary
Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479
David Planden, Vice President, Client Management, Western Canada
Vancouver
Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479
Cathy Phillips , Client Executive, Client Management, Western Canada
Leadership Team
Telephone: (416) 643-5000
Mal Cullen
Chief Executive Officer
Richard Anton
Chief Client Officer
Bill Graves
Chief Data and Technology Officer
Kelly Hastings
Chief Risk Officer
Shane Kuros
Chief Commercial Officer
Brian Lee
Chief Financial Officer
Mary Ann MacKenzie
Chief Client Experience Officer
Tedford Mason
Chief Legal Officer
Maple Tam
Chief Human Resources Officer
Catherine Thrasher
Chief Operations Officer