Contact CIBC Mellon

Contact Us

As part of our risk mitigation efforts related to COVID-19, CIBC Mellon’s facilities are currently closed to external visitors.

Our team remains available via phone or email.

For more information, please refer to “CIBC Mellon's Statement on preparations regarding the 2019 Coronavirus (COVID-19)” or contact your relationship manager.

To communicate with CIBC Mellon, please contact your relationship executive, service director or account manager or use our secure online contact form.

Retirees

If CIBC Mellon administers your pension payments on behalf of an employer, you may contact us using our secure Retiree Assistance Online Inquiry webpage. You can also select from a number of retiree assistance forms to communicate various requests to us.

If you wish to inquire about pension benefits that are administered by BNY Mellon on behalf of an employer, please call 1-800-418-0273.

CIBC Mellon Directory

In response to the 2019 coronavirus (COVID-19), CIBC Mellon has implemented a work-from-home strategy as a protective measure and to reduce the risk of transmission through shared facilities. The vast majority of our team continues to work remotely. CIBC Mellon's offices are closed to all external visitors and the vast majority of our staff are working remotely.

Please refer to our COVID-19 statement for more information.

We encourage clients to leverage electronic service options to mitigate impact to potential postal and courier service disruptions. Where mail is required, please continue to direct all mail as follows:

CIBC Mellon
1 York Street, Suite 900
Toronto, ON M5J 0B6
CANADA

Greater Toronto Area

Mailing Address (all departments)

CIBC Mellon
1 York Street, Suite 900
Toronto, ON  M5J 0B6
CANADA

Note : Reception is located on the 5th floor (Suite 500) at 1 York Street.

Relationship Management

Telephone: (416) 643-5000

Client Technology Service Desk: 1-888-439-2457

Ash Tahbazian, Chief Client Officer
Mary Ann MacKenzie, Vice President, Relationship Management, Ontario
Mike Garneau, Vice President, Relationship Management, Eastern Canada
David Planden, Vice President, Relationship Management, Western Canada
Michelle Spencer, Director, BDRM Operations

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Relationship Development

Telephone: (416) 643-5000

Ash Tahbazian, Chief Client Officer
Shane Kuros, Global Head of Business Development
Banks, Broker Dealer and Advisors & HedgeMark
Alistair Almeida, Executive Director, Relationship Development
Gordon Kosokowsky, Executive Director, Relationship Development
Nick Petruccelli, Executive Director, Relationship Development

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Global Securities Lending

Telephone: (416) 643-5000

Rob Ferguson, Chief Capital Markets Officer
Lisa Tomada, Vice President, Global Securities Lending

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Strategic Client Solutions

Telephone: (416) 643-5000

Catherine Thrasher, Strategic Client Solutions and Global Risk Solutions, CIBC Mellon and BNY Mellon
Ronald C. Landry, Head of Product Management and Canadian ETF Services

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Corporate Secretary

Telephone: (416) 643-5000

Tedford Mason, Chief Legal Officer
Sarah Markus, Assistant Corporate Secretary and Senior Legal Specialist

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Corporate Communications and Marketing

Telephone: (416) 643-5000

Paul Cunliffe, Chief Communications and Marketing Officer
Brent Merriman, Assistant Vice President, Corporate Communications and Marketing

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Recordkeeping Services

CIBC Mellon Client Services, 8:30 a.m. to 8 p.m. ET, Monday to Friday (excluding Statutory Holidays)
Telephone: 1-416-365-4374 or Toll Free: 1-866-640-4374
Fax: 1-416-643-3616 or 3655 or Toll Free: 1-855-884-0493
Email: URKClientServices@cibcmellon.com

CIBC Mellon Dealer Relations, 9:00 a.m. to 5:30 p.m. ET, Monday to Friday (excluding Statutory Holidays)
Telephone 1-416-643-3175 or Toll Free 1-866-992-4991
Fax: 1-416-643-3616 or 3655 or Toll Free: 1-855-884-0493
Email: URKDealerRelations@cibcmellon.com

Amanda J. Coones, Vice President, Recordkeeping

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Atlantic Canada

Retiree Assistance: 1-800-565-0479

Darlene Claes-McKinnon, Executive Director, Relationship Management

Telephone: (902) 428-5099

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Quebec

Telephone: (514) 286-9362
Retiree Assistance: 1-800-565-0479

Mike Garneau, Vice President, Relationship Management, Eastern Canada
Michael Graham, Executive Director, Quebec

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London

Telephone: (519) 873-2218
Retiree Assistance:
Toll free retiree assistance phone numbers (North American Callers): 1-800-565-0479
Toll free retiree assistance fax number: 1-800-678-0760

Laura Barker, Assistant Vice President, Pension Benefits Operations
Clare Partridge, Assistant Vice President, Institutional and Pension Accounting

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Vancouver

Telephone: (604) 891 3015
Retiree Assistance: 1-800-565-0479

Cathy Phillips, Relationship Executive, Relationship Management

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Leadership Team

Telephone: (416) 643-5000

Steven R. Wolff
Chief Executive Officer

Richard Anton
Chief Operations Officer

Paul Cunliffe
Chief Communications and Marketing Officer

Rob Ferguson
Chief Capital Markets Officer

Bill Graves
Chief Data and Technology Officer

Kelly Hastings
Chief Risk Officer

Darcie James Maxwell
Lead Architect, Client Data Solutions

Shane Kuros
Global Head of Business Development, Banks, Broker Dealer and Advisors & HedgeMark

Tedford Mason
Chief Legal Officer

Karen Rowe
Chief Financial Officer

Ash Tahbazian
Chief Client Officer

Maple Tam
Chief Human Resources Officer

Catherine Thrasher
Strategic Client Solutions and Global Risk Solutions

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