Contact CIBC Mellon

Contact Us

As part of our risk mitigation efforts related to COVID-19, CIBC Mellon’s facilities are currently closed to external visitors.

Our team remains available via phone or email.

For more information, please refer to “CIBC Mellon's Statement on preparations regarding the 2019 Coronavirus (COVID-19)” or contact your relationship manager.

To communicate with CIBC Mellon, please contact your relationship executive, service director or account manager or use our secure online contact form.

Retirees

If CIBC Mellon administers your pension payments on behalf of your former employer, you may contact us using our secure Retiree Assistance Online Inquiry webpage. You can also select from a number of retiree assistance forms to communicate various requests to CIBC Mellon.

CIBC Mellon Directory

In response to the 2019 coronavirus (COVID-19), CIBC Mellon has implemented a work-from-home strategy as a protective measure and to reduce the risk of transmission through shared facilities. The vast majority of our team continues to work remotely. CIBC Mellon's offices are closed to all external visitors and the vast majority of our staff are working remotely.

Please refer to our COVID-19 statement for more information.

We encourage clients to leverage electronic service options to mitigate impact to potential postal and courier service disruptions. Where mail is required, please continue to direct all mail as follows:

CIBC Mellon
1 York Street, Suite 900
Toronto, ON M5J 0B6
CANADA

Greater Toronto Area

Mailing Address (all departments)

CIBC Mellon
1 York Street, Suite 900
Toronto, ON  M5J 0B6
CANADA

Note : Reception is located on the 5th floor (Suite 500) at 1 York Street.

Relationship Management

Telephone: (416) 643-5000

Client Technology Service Desk: 1-888-439-2457

Ash Tahbazian, Chief Client Officer
Mary Ann MacKenzie, Vice President, Relationship Management, Ontario
Mike Garneau, Vice President, Relationship Management, Eastern Canada
David Planden, Vice President, Relationship Management, Western Canada
Michelle Spencer, Director, BDRM Operations

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Relationship Development

Telephone: (416) 643-5000

Ash Tahbazian, Chief Client Officer
Shane Kuros, Global Head of Business Development
Banks, Broker Dealer and Advisors & HedgeMark
Alistair Almeida, Executive Director, Relationship Development
Gordon Kosokowsky, Executive Director, Relationship Development
Nick Petruccelli, Executive Director, Relationship Development

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Global Securities Lending

Telephone: (416) 643-5000

Rob Ferguson, Chief Capital Markets Officer
Lisa Tomada, Vice President, Global Securities Lending

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Strategic Client Solutions

Telephone: (416) 643-5000

Catherine Thrasher, Strategic Client Solutions and Global Risk Solutions, CIBC Mellon and BNY Mellon
Ronald C. Landry, Head of Product Management and Canadian ETF Services

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Corporate Secretary

Telephone: (416) 643-5000

Tedford Mason, Chief Legal Officer
Sarah Markus, Assistant Corporate Secretary and Senior Legal Specialist

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Corporate Communications and Marketing

Telephone: (416) 643-5000

Paul Cunliffe, Chief Communications and Marketing Officer
Brent Merriman, Assistant Vice President, Corporate Communications and Marketing

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Recordkeeping Services

Toll free recordkeeping services phone number: 1-866-640-4374

Amanda J. Coones, Vice President, Recordkeeping

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Atlantic Canada

Retiree Assistance: 1-800-565-0479

Darlene Claes-McKinnon, Executive Director, Relationship Management

Telephone: (902) 428-5099

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Quebec

Telephone: (514) 286-9362
Retiree Assistance: 1-800-565-0479

Mike Garneau, Vice President, Relationship Management, Eastern Canada
Michael Graham, Executive Director, Quebec

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London

Telephone: (519) 873-2218
Retiree Assistance:
Toll free retiree assistance phone numbers (North American Callers): 1-800-565-0479
Toll free retiree assistance fax number: 1-800-678-0760

Laura Barker, Assistant Vice President, Pension Benefits Operations
Clare Partridge, Assistant Vice President, Institutional and Pension Accounting

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Calgary

Telephone: (403) 232-2400
Retiree Assistance: 1-800-565-0479

David Planden, Vice President, Relationship Management, Western Canada

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Vancouver

Telephone: (604) 891 3015
Retiree Assistance: 1-800-565-0479

Cathy Phillips, Relationship Executive, Relationship Management

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Leadership Team

Telephone: (416) 643-5000

Steven R. Wolff (biography)
Chief Executive Officer

Richard Anton (biography)
Chief Operations Officer

Paul Cunliffe (biography)
Chief Communications and Marketing Officer

Rob Ferguson (biography)
Chief Capital Markets Officer

Bill Graves (biography)
Chief Data and Technology Officer

Kelly Hastings (biography)
Chief Risk Officer

Darcie James Maxwell (biography)
Lead Architect, Client Data Solutions

Shane Kuros (biography)
Global Head of Business Development, Banks, Broker Dealer and Advisors & HedgeMark

Tedford Mason (biography)
Chief Legal Officer

Karen Rowe (biography)
Chief Financial Officer

Ash Tahbazian (biography)
Chief Client Officer

Maple Tam (biography)
Chief Human Resources Officer

Catherine Thrasher (biography)
Strategic Client Solutions and Global Risk Solutions

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Asset Servicing Online Inquiry

Asset Servicing Form

Use this secure, online inquiry form to contact CIBC Mellon Global Securities Services Company if you are a client or wish to find out more about CIBC Mellon’s services.

Please do not include social insurance numbers or other personal information in your inquiry.

You can also contact CIBC Mellon by phone, fax or mail.

Retirees

Please use retiree assistance forms to communicate with CIBC Mellon.

Fields marked with an (*) must be completed.

Asset servicing inquiry

Your contact information






























Your inquiry






Contact Asset Servicing by Phone, Fax or Mail

CIBC Mellon mailing address

CIBC Mellon
1 York Street, Suite 900
Toronto, Ontario
M5J 0B6
Canada

Telephone:

(416) 643-5000

Fax:

(416) 643-5103

Contact Client Technology Service Desk

Telephone:

1-888-439-2457 

E-mail:

Support@cibcmellon.com

General Inquiry

General Inquiry Form

Complete this form to submit a general inquiry to CIBC Mellon.

Please do not include your social insurance number or other personal information in your inquiry.

Retirees

Please use retiree assistance forms to communicate with CIBC Mellon.

Fields marked with an (*) must be completed.

General Inquiry

Your contact information



























Your inquiry






Retiree Assistance Online Inquiry

Retiree Assistance Inquiry Form

Use this secure, online inquiry form to contact CIBC Mellon if we administer your pension on behalf of your former employer (please include your phone number). We will respond before the end of the next business day.

To help protect your privacy, this form encrypts your information before it is sent. Read CIBC Mellon's privacy statement. By submitting personal information, you are consenting to the sharing of personal information with, and the use of such information by, any person that may reasonably need such information in order for us to address your concerns.  Such persons may include the sponsor of your plan(s), and third parties your sponsor, or we, have engaged to provide services. You can also contact Retiree Assistance by phone, fax or mail.

Please note

  • If your address has changed or is going to change soon, you can submit a change of address form.

  • To make banking information changes, download a direct deposit request form and submit an enquiry below; we will call you back to arrange secure online receipt of the completed form.

Fields marked with an (*) must be completed.

Retiree inquiry

Your contact information






























Your inquiry






Contact Retiree Assistance by Phone, Fax or Mail 

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below. You can also contact retiree assistance online.

Phone

  • North American callers: 1-800-565-0479
  • International callers: 1-519-873-2218

Hours

  • North American callers: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
  • French speaking and international callers: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Fax

  • 1-800-678-0760 (within Canada)
  • 1-519-873-2100 (outside Canada)

Mail

CIBC Mellon Pension Benefits Department
P.O. Box 5858, Station B
London, ON N6A 6H2
CANADA

Information we require if you call or write

  • Your first and last name
  • Your phone number
  • Name of the company from which you receive pension benefits
  • Pension reference number (this can be located on any correspondence that you received from us)
  • Address, city, province or state, postal code or zip code
  • Last 3 digits of your Social Insurance Number (if you speak with a pension benefit administrator)

If you are asked to leave a voice mail, please include the following in your message:

  • Name
  • Phone number
  • Pension reference number
  • Former employer

Client Technology Service Desk:

+1 888-439-2457
+1 416-643-5360
Support@cibcmellon.com

Client and Media Emergency Hotline

Operational Status Updates

For an update on CIBC Mellon's current operational status: call our client/media hotline at 1-877-957-7811 at any time.

Media

For media inquires, contact:

  • Brent Merriman, Assistant Vice President, Corporate and Client Engagement Communications
  • Phone: 416-643-5000