Contact CIBC Mellon

Contact Us

To communicate with CIBC Mellon, please contact your relationship executive, service director or account manager or use our secure online contact form.

Retirees

If CIBC Mellon administers your pension payments on behalf of your former employer, you may contact us using the phone numbers below. You can also select from a number of retiree assistance forms to communicate securely with CIBC Mellon.

  • North American callers: 1-800-565-0479
  • International callers: 1-519-873-2218

CIBC Mellon Office Directory

Greater Toronto Area

Mailing Address (all departments)

CIBC Mellon
1 York Street, Suite 900
Toronto, ON  M5J 0B6
CANADA

Note : Reception is located on the 5th floor (Suite 500) at 1 York Street.

Relationship Management

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

CIBC Mellon, 55 Standish Court, Suites 1200, 1000, Mississauga ON L5R 4B2, CANADA
Telephone: (416) 643-5000

Toll free workbench help desk: 1-888-439-2457

Jeffrey Alexander, Head of Relationship Management
Mary Ann MacKenzie, Vice President, Relationship Management, Ontario
Mike Garneau, Vice President, Relationship Management, Eastern Canada
David Planden, Vice President, Relationship Management, Western Canada
Carlo Spagnuolo, Vice President, Client Service
Ron Landry, Vice President, Canadian ETF Services
Michelle Spencer, Director, BDRM Operations

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Relationship Development

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

CIBC Mellon, 55 Standish Court, Suites 1200, 1000, Mississauga ON L5R 4B2, CANADA
Telephone: (416) 643-5000

Shane Kuros, Head of Relationship Development, Canada
Alistair Almeida, Executive Director, Relationship Development
Charbel Cheaib, Executive Director, Relationship Development
Gordon Kosokowsky, Executive Director, Relationship Development
Nick Petruccelli, Executive Director, Relationship Development

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Global Securities Lending

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

Rob Ferguson, Senior Vice President, Capital Markets and Shareholder Relations
Lisa Tomada, Vice President, Global Securities Lending

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Strategic Client Solutions

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

Christine Knott, Vice President, Strategic Client Solutions

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Strategy and Corporate Development

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

Claire Johnson, Senior Vice President, Product Initiatives
Savie Fiorini, Vice President, Product and Project Management
Tim Rourke, Vice President and Segment Lead, Pensions and Asset Owners

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Corporate Secretary

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

Elizabeth Earle, Corporate Secretary and Senior Legal Specialist

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Corporate Communications and Marketing

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

Paul Cunliffe, Vice President, Head of Corporate Communications and Marketing
Brent Merriman, Assistant Vice President, Corporate and Client Engagement Communications

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Recordkeeping Services

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Toll free recordkeeping services phone number: 1-866-640-4374

Amanda J. Coones, Vice President, Recordkeeping

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Atlantic Canada

Retiree Assistance: 1-800-565-0479

Darlene Claes-McKinnon, Relationship Executive, Relationship Management

Telephone: (902) 440-8959

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Quebec

CIBC Mellon, 1001 de Maisonneuve Blvd. West, Suite 650, Montreal QC H3A 3C8, CANADA
Telephone: (514) 286-9362
Retiree Assistance: 1-800-565-0479

Mike Garneau, Vice President, Relationship Management, Quebec and Atlantic Canada
Michael Graham, Executive Director, Quebec and Atlantic Canada

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London

CIBC Mellon, 255 Queens Avenue, Suite 800, London ON N6A 5R8, CANADA
Telephone: (519) 873-2218
Toll free retiree assistance phone numbers (North American Callers): 1-800-565-0479
Toll free retiree assistance fax number: 1-800-678-0760
Toll free relationship management phone number: 1-877-580-9831

Laura Barker, Assistant Vice President, Pension Benefits Operations
Clare Partridge, Assistant Vice President, Institutional and Pension Accounting

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Western Canada

Calgary Office

CIBC Mellon, 601 The Dome Tower, 333-7th Avenue S.W., 6th Floor, Calgary AB T2P 2Z1, CANADA
Telephone: (403) 232-2400
Aide aux retraités: 1-800-565-0479

David Planden, Vice President, Relationship Management, Western Canada

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Vancouver Office

CIBC Mellon, 1066 West Hastings Street, Suite 1670, Vancouver BC V6E 3X1, CANADA
Telephone: (604) 891 3015
Retiree Assistance: 1-800-565-0479

Neelin Parmar, Account Manager, Relationship Management

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Leadership Team

CIBC Mellon, 1 York Street, Suite 500, Toronto, Ontario, Canada
Telephone: (416) 643-5000

Steven R. Wolff (biography)
President and Chief Executive Officer

Richard Anton (biography)
Senior Vice President, Chief Operations Officer

Rob Ferguson (biography)
Senior Vice President, Capital Markets and Shareholder Relations

Claire Johnson (biography)
Senior Vice President, Product Initiatives

Karen Rowe (biography)
Karen Rowe, Chief Financial Officer

Bill Graves (biography)
Chief Technology and Data Officer

Jeffrey Alexander (biography)
Head of Relationship Management

Paul Cunliffe (biography)
Head of Corporate Communications and Marketing

Kelly Hastings (biography)
Chief Risk Officer

Shane Kuros (biography)
Head of Relationship Development, Canada

Tedford Mason (biography)
General Counsel

Maple Tam (biography)
Chief Human Resources Officer

Catherine Thrasher (biography)
Strategic Client Solutions and Global Risk Solutions

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Asset Servicing Online Inquiry

Asset Servicing Form

Use this secure, online inquiry form to contact CIBC Mellon Global Securities Services Company if you are a client or wish to find out more about CIBC Mellon’s services.

Please do not include social insurance numbers or other personal information in your inquiry.

You can also contact CIBC Mellon by phone, fax or mail.

Retirees

Please use retiree assistance forms to communicate with CIBC Mellon.

Fields marked with an (*) must be completed.

Asset servicing inquiry

Your contact information






























Your inquiry






Contact Asset Servicing by Phone, Fax or Mail

CIBC Mellon mailing address

CIBC Mellon
1 York Street, Suite 900
Toronto, Ontario
M5J 0B6
Canada

Telephone:

(416) 643-5000

Fax:

(416) 643-5103

Contact Workbench

Telephone:

1-888-439-2457 

E-mail:

Workbench@CIBCMellon.com

General Inquiry

General Inquiry Form

Complete this form to submit a general inquiry to CIBC Mellon.

Please do not include your social insurance number or other personal information in your inquiry.

Retirees

Please use retiree assistance forms to communicate with CIBC Mellon.

Fields marked with an (*) must be completed.

General Inquiry

Your contact information



























Your inquiry






Retiree Assistance Online Inquiry

Retiree Assistance Inquiry Form

Use this secure, online inquiry form to contact CIBC Mellon if we administer your pension on behalf of your former employer (please include your phone number). We will respond before the end of the next business day.

To help protect your privacy, this form encrypts your information before it is sent. Read CIBC Mellon's privacy statement. By submitting personal information, you are consenting to the sharing of personal information with, and the use of such information by, any person that may reasonably need such information in order for us to address your concerns.  Such persons may include the sponsor of your plan(s), and third parties your sponsor, or we, have engaged to provide services. You can also contact Retiree Assistance by phone, fax or mail.

Please note

  • If your address has changed or is going to change soon, you can submit a change of address form.

  • To make banking information changes, please print, complete and mail a direct deposit request form.

Fields marked with an (*) must be completed.

Retiree inquiry

Your contact information






























Your inquiry





Contact Retiree Assistance by Phone, Fax or Mail 

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below. You can also contact retiree assistance online.

Phone

  • North American callers: 1-800-565-0479
  • International callers: 1-519-873-2218

Hours

  • North American callers: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
  • French speaking and international callers: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Fax

  • 1-800-678-0760 (within Canada)
  • 1-519-873-2100 (outside Canada)

Mail

CIBC Mellon Pension Benefits Department
P.O. Box 5858, Station B
London, ON N6A 6H2
CANADA

Information we require if you call or write

  • Your first and last name
  • Your phone number
  • Name of the company from which you receive pension benefits
  • Pension reference number (this can be located on any correspondence that you received from us)
  • Address, city, province or state, postal code or zip code
  • Last 3 digits of your Social Insurance Number (if you speak with a pension benefit administrator)

If you are asked to leave a voice mail, please include the following in your message:

  • Name
  • Phone number
  • Pension reference number
  • Former employer

Workbench Helpdesk:

+1 888-439-2457
+1 416-643-5360
workbench@cibcmellon.com

Client and Media Emergency Hotline

Operational Status Updates

For an update on CIBC Mellon's current operational status: call our client/media hotline at 1-877-957-7811 at any time.

Media

For media inquires, contact:

  • Brent Merriman, Assistant Vice President, Corporate and Client Engagement Communications
  • Jennifer Israel, Client Engagement Communications Specialist, Corporate Communications
  • Phone: 416-643-5000