Contact CIBC Mellon

Contact Us

As part of our risk mitigation efforts related to COVID-19, CIBC Mellon’s facilities are currently closed to external visitors.

Our team remains available via phone or email.

For more information, please refer to “CIBC Mellon's Statement on preparations regarding the 2019 Coronavirus (COVID-19)” or contact your relationship manager.

To communicate with CIBC Mellon, please contact your relationship executive, service director or account manager or use our secure online contact form.

Retirees

If CIBC Mellon administers your pension payments on behalf of an employer, you may contact us at 1-800-565-0479 between 8:30 a.m. ET and 6 p.m. ET Monday to Friday or at any time using our secure Retiree Assistance Online Inquiry webpage. You can also select from a number of retiree assistance forms to communicate various requests to us.

If you wish to inquire about pension benefits that are administered by BNY Mellon on behalf of an employer, please call 1-800-418-0273.

CIBC Mellon Directory

In response to the 2019 coronavirus (COVID-19), CIBC Mellon has implemented a work-from-home strategy as a protective measure and to reduce the risk of transmission through shared facilities. The vast majority of our team continues to work remotely. CIBC Mellon's offices are closed to all external visitors and the vast majority of our staff are working remotely.

Please refer to our COVID-19 statement for more information.

We encourage clients to leverage electronic service options to mitigate impact to potential postal and courier service disruptions. Where mail is required, please continue to direct all mail as follows:

CIBC Mellon
1 York Street, Suite 900
Toronto, ON M5J 0B6
CANADA

Greater Toronto Area

Mailing Address (all departments)

CIBC Mellon
1 York Street, Suite 900
Toronto, ON  M5J 0B6
CANADA

Note : Reception is located on the 5th floor (Suite 500) at 1 York Street.

Relationship Management

Telephone: (416) 643-5000

Client Technology Service Desk: 1-888-439-2457

Ash Tahbazian, Chief Client Officer
Mary Ann MacKenzie, Chief Client Experience Officer
Mike Garneau, Vice President, Relationship Management, Eastern Canada
David Planden, Vice President, Relationship Management, Western Canada
Trish Roberts, Assistant Vice President, Relationship Management, Indigenous Servicing and Family Office Servicing
Michelle Spencer, Director, BDRM Operations
Joe Lacopo, Vice President, Relationship Management

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Relationship Development

Telephone: (416) 643-5000

Ash Tahbazian, Chief Client Officer
Alistair Almeida, Executive Director, Relationship Development
Gordon Kosokowsky, Executive Director, Relationship Development
Nick Petruccelli, Executive Director, Relationship Development

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Global Securities Lending

Telephone: (416) 643-5000

Rob Ferguson, Chief Capital Markets Officer
Lisa Tomada, Vice President, Global Securities Lending

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Strategic Client Solutions

Telephone: (416) 643-5000

Catherine Thrasher, Strategic Client Solutions and Global Risk Solutions, CIBC Mellon and BNY Mellon
Ronald C. Landry, Head of Product and Canadian ETF Services

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Corporate Secretary

Telephone: (416) 643-5000

Tedford Mason, Chief Legal Officer
Sarah Markus, Assistant Corporate Secretary and Senior Legal Specialist

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Corporate Communications and Marketing

Telephone: (416) 643-5000

Paul Cunliffe, Chief Corporate Affairs and Client Communications Officer
Brent Merriman, Head of Marketing, Corporate Communications and Marketing
Media: Please contact Alexandra DeCata, Senior Corporate Communications Specialist

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Recordkeeping Services

CIBC Mellon Client Services, 8:30 a.m. to 7 p.m. ET, Monday to Friday (excluding Statutory Holidays)
Telephone: 1-416-365-4374 or Toll Free: 1-866-640-4374
Fax: 1-416-643-3616 or 3655 or Toll Free: 1-855-884-0493
Email: URKClientServices@cibcmellon.com

CIBC Mellon Dealer Relations, 9:00 a.m. to 5:30 p.m. ET, Monday to Friday (excluding Statutory Holidays)
Telephone 1-416-643-3175 or Toll Free 1-866-992-4991
Fax: 1-416-643-3616 or 3655 or Toll Free: 1-855-884-0493
Email: URKDealerRelations@cibcmellon.com

Amanda J. Coones, Vice President, Investor and Plan Member Services

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Atlantic Canada

Telephone: (902) 428-5099
Retiree Assistance: 1-800-565-0479

Darlene Claes-McKinnon, Executive Director, Relationship Management

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Quebec

Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479

Michael Graham, Executive Director, Relationship Management and Quebec Regional Lead

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London

Telephone: (416) 643-5000
Retiree Assistance:
Toll free retiree assistance phone numbers (North American Callers): 1-800-565-0479
Toll free retiree assistance fax number: 1-800-678-0760

Laura Barker, Assistant Vice President, Pension Benefits Operations
Clare Partridge, Assistant Vice President, Institutional and Pension Accounting

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Winnipeg

Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479

David Planden, Vice President, Relationship Management, Western Canada

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Calgary

Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479

David Planden, Vice President, Relationship Management, Western Canada

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Vancouver

Telephone: (416) 643-5000
Retiree Assistance: 1-800-565-0479

David Planden, Vice President, Relationship Management, Western Canada

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Leadership Team

Telephone: (416) 643-5000

Mal Cullen
Chief Executive Officer

Richard Anton
Chief Operations Officer

Rob Ferguson
Chief Capital Markets Officer

Bill Graves
Chief Data and Technology Officer

Kelly Hastings
Chief Risk Officer

Darcie James Maxwell
Head of Canadian Operations, Data and Platform Solutions, BNY Mellon and CIBC Mellon

Brian Lee
Chief Financial Officer

Mary Ann MacKenzie
Chief Client Experience Officer

Tedford Mason
Chief Legal Officer

Ash Tahbazian
Chief Client Officer

Maple Tam
Chief Human Resources Officer

Catherine Thrasher
Chief Client Solutions Officer, CIBC Mellon

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