Contact CIBC Mellon

CIBC Mellon Office Directory

Western Canada

Calgary Office

CIBC Mellon, 601 The Dome Tower, 333-7th Avenue S.W., 6th Floor, Calgary AB T2P 2Z1, CANADA
Telephone: (403) 232-2400

David Planden, Vice President, Western Canada

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Vancouver Office

CIBC Mellon, 1066 West Hastings Street, Suite 1670, Vancouver BC V6E 3X1, CANADA
Telephone: (604) 891 3015

Neelin Parmar, Account Manager, Relationship Management

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London

CIBC Mellon, 150 Dufferin Ave., 5th Floor, London ON N6A 5N6, CANADA
Telephone: (519) 873-2218
Toll free retiree assistance phone number: English 1-800-565-0479, French 1-800-268-1629, U.S.A. 1-800-263-4497
Toll free retiree assistance fax number: 1-800-678-0760
Toll free relationship management phone number: 1-877-580-9831

Laura Barker, Assistant Vice President, Pension Benefits Operations
Clare Partridge, Assistant Vice President, Institutional and Pension Accounting

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Greater Toronto Area

Relationship Management

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

CIBC Mellon, 55 Standish Court, Suites 1200, 1000, Mississauga ON L5R 4B2, CANADA
Telephone: (416) 643-5000

Toll free workbench help desk: 1-888-439-2457

Rob Ferguson, Senior Vice President, Business Development, Relationship Management and Capital Markets
Jeffrey Alexander, Vice President, Head of Relationship Management
Alistair Almeida, Vice President, Relationship Management and Investment Funds Practice Lead
Mary Ann MacKenzie, Vice President and Relationship Executive Manager
Tim Rourke, Vice President, Relationship Management and Pension Practice Lead
Shane Kuros, Vice President, Business Development and Relationship Management (Sub-custody Practice Lead)

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Business Development

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

CIBC Mellon, 55 Standish Court, Suites 1200, 1000, Mississauga ON L5R 4B2, CANADA
Telephone: (416) 643-5000

Rob Ferguson, Senior Vice President, Business Development, Relationship Management and Capital Markets
Shane Kuros, Vice President, Business Development and Relationship Management
Charbel Cheaib, Executive Director, Business Development
Gordon Kosokowsky, Executive Director, Business Development
Sabeen Purewall, Director, Business Development

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Global Securities Lending

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

Rob Ferguson, Senior Vice President, Business Development, Relationship Management and Capital Markets
Lisa Tomada, Director, Global Securities Lending

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Product

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

Savie Fiorini, Vice President, Product and Project Management

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Corporate Secretary

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

Elizabeth Earle, Corporate Secretary and Senior Legal Specialist

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Corporate Communications

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

Paul Cunliffe, Vice President, Corporate Communications and Marketing
Brent Merriman, Assistant Vice President, Corporate and Client Engagement Communications

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Recordkeeping Services

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Toll free unitholder recordkeeping assistance phone number: 1-866-640-4374

Curtis Jenkins, Assistant Vice President, Unitholder Recordkeeping

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Montreal

CIBC Mellon, 1001 de Maisonneuve Blvd. West, Suite 650, Montreal QC H3A 3C8, CANADA
Telephone: (514) 843-8338

Michael Graham, Relationship Executive, Relationship Management

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Eastern Canada

CIBC Mellon, 1001 de Maisonneuve Blvd. West, Suite 650, Montreal QC H3A 3C8, CANADA
Telephone: (514) 843-8338

Michael Graham, Relationship Executive, Relationship Management

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Executive Management Team

CIBC Mellon, 320 Bay Street, P.O. Box 1, Toronto ON M5H 4A6, CANADA
Telephone: (416) 643-5000

Thomas S. Monahan (biography)
President and Chief Executive Officer

Richard Anton (biography)
Senior Vice President, Chief Operations Officer

Rob Ferguson (biography)
Senior Vice President, Business Development, Relationship Management and Capital Markets

Claire Johnson (biography)
Senior Vice President, Strategic Initiatives

Sue Simone (biography)
Senior Vice President, Human Resources and Corporate Communications

Duncan Webb (biography)
Senior Vice President, Chief Financial Officer and Chief Administration Officer

Kelly Hastings (biography)
Vice President, Chief Risk Officer

Benjamin Kenton (biography)
Vice President, Head of Internal Audit

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Asset Servicing Online Inquiry

Asset Servicing Form

Use this secure, online inquiry form to contact CIBC Mellon Global Securities Services Company if you are a client or wish to find out more about CIBC Mellon’s services.

Please do not include social insurance numbers or other personal information in your inquiry.

Fields marked with an (*) must be completed.

Asset servicing inquiry

Your contact information






























Your inquiry





Contact Asset Servicing by Phone, Fax or Mail

CIBC Mellon mailing address

CIBC Mellon
320 Bay Street
P.O. Box 1
Toronto ON M5H 4A6
CANADA

Telephone:

(416) 643-5000

Fax:

(416) 643-5103

Contact Workbench

Telephone:

1-888-439-2457 

E-mail:

Workbench@CIBCMellon.com

General Inquiry

General Inquiry Form

Complete this form to submit a general inquiry to CIBC Mellon.

Please do not include your social insurance number or other personal information in your inquiry.

Fields marked with an (*) must be completed.

General Inquiry

Your contact information



























Your inquiry





Retiree Assistance Online Inquiry

Retiree Assistance Inquiry Form

Use this secure, online inquiry form to contact CIBC Mellon if we administer your pension on behalf of your former employer (please include your phone number). We will respond before the end of the next business day.

To help protect your privacy, this form encrypts your information before it is sent. Read CIBC Mellon's privacy statement. By submitting personal information, you are consenting to the sharing of personal information with, and the use of such information by, any person that may reasonably need such information in order for us to address your concerns.  Such persons may include the sponsor of your plan(s), and third parties your sponsor, or we, have engaged to provide services. You can also contact Retiree Assistance by phone, fax or mail.

Please note

  • If your address has changed or is going to change soon, you can submit a change of address form.

  • To make banking information changes, please print, complete and mail a direct deposit request form.

Fields marked with an (*) must be completed.

Retiree inquiry

Your contact information






























Your inquiry





Contact Retiree Assistance by Phone, Fax or Mail 

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below. You can also contact retiree assistance online.

Phone

  • English (calling within Canada): 1-800-565-0479
  • French (calling within Canada): 1-800-268-1629
  • USA: 1-800-263-4497
  • From outside the USA: 1-519-873-2218

Hours

  • English and USA toll free: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
  • French toll free and international: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Fax

  • 1-800-678-0760 (within Canada)
  • 1-519-873-2100 (outside Canada)

Mail

CIBC Mellon Pension Benefits Department
P.O. Box 5858, Station B
London, ON N6A 6H2
CANADA

Information we require if you call or write

  • Your first and last name
  • Your phone number
  • Name of the company from which you receive pension benefits
  • Pension reference number (this can be located on any correspondence that you received from us)
  • Address, city, province or state, postal code or zip code
  • Last 3 digits of your Social Insurance Number (if you speak with a pension benefit administrator)

If you are asked to leave a voice mail, please include the following in your message:

  • Name
  • Phone number
  • Pension reference number
  • Former employer

Contact Workbench Support

Workbench Helpdesk:

+1 888-439-2457
+1 416-643-5360
workbench@cibcmellon.com

Client and Media Emergency Hotline

Operational Status Updates

For an update on CIBC Mellon's current operational status: call our client/media hotline at 1-877-957-7811 at any time.

Media

For media inquires, contact:

  • Paul Cunliffe, Vice President, Corporate Communications and Marketing
  • Brent Merriman, Assistant Vice President, Corporate and Client Engagement Communications
  • Phone: 416-643-5000