Contact Retiree Assistance by Phone or Mail 

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below.

Phone

• North American callers: 1-800-565-0479
• International callers: 1-519-873-2218

Hours

• North American callers: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
• French speaking and international callers: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Mail

CIBC Mellon Pension Benefits Department
P.O. Box 5858, Station B
London, ON, N6A 6H2
CANADA