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Retiree Assistance Online Inquiry

Retiree Assistance Inquiry Form

Use this secure, online inquiry form to contact CIBC Mellon if we administer your pension on behalf of your former employer (please include your phone number).

If you wish to inquire about pension benefits that are administered by BNY Mellon on behalf of an employer, please call 1-800-418-0273.

To help protect your privacy, this form encrypts your information before it is sent. Read CIBC Mellon's privacy statement. By submitting personal information, you are consenting to the sharing of personal information with, and the use of such information by, any person that may reasonably need such information in order for us to address your concerns.  Such persons may include the sponsor of your plan(s), and third parties your sponsor, or we, have engaged to provide services. You can also contact Retiree Assistance by phone or mail.

Please note

  • If your address has changed or is going to change soon, you can submit a change of address form.

  • To make banking information changes, download a direct deposit request form and submit an enquiry below; we will call you back to arrange secure online receipt of the completed form.

Fields marked with an (*) must be completed.

Retiree inquiry

Your contact information

Your inquiry