Retiree Centre
Welcome to CIBC Mellon Retiree Assistance
This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.
Important Notices
Our team remains available to support our clients and their retirees through the COVID-19 pandemic. We will continue to receive phone calls, and respond to online enquiries and voicemail messages. For more information, please refer to www.cibcmellon.com/covid19.
Office Closure Notification
CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Monday, February 20, 2023 for Family Day, returning Tuesday February 21, 2023 at 8:30 a.m. local time.
Tax Updates Effective January 2023
You may notice a change to your net payment due to the recent Federal and Provincial tax changes.
CIBC Mellon has implemented these changes effective January 14, 2023, therefore you may notice a slight change to the net amount of your monthly pension payments after mid-January 2023.
If you have any questions regarding the new tax rates, you can call Canada Revenue Agency toll free at their general inquiry number 1-800-959-8281 or visit their website at www.cra-arc.gc.ca.
Please note the 2022 tax slips will be mailed out the week of February 20, 2023.
In this section, you can:
- Submit a change of address form if your address has changed or is going to change soon.
- Complete a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
- Read frequently asked questions if you have questions or require assistance.
- Contact us online for assistance if you have additional questions.
Frequently Asked Questions
Q. Will CIBC Mellon continue to issue pension payments amid the COVID-19 pandemic?
A. Yes. CIBC Mellon has business continuity measures in place. Scheduled pension payments will continue. We encourage pensioners to sign up for direct deposit payments.
Q. How do I sign up for direct deposit?
A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.
Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?
A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.