Intelligence and Reconciliation Optimization in Investment Operations

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In this joint paper, Catherine Thrasher, Chief Operations Officer, CIBC Mellon, James Maxfield, Chief Product Officer, Duco, and Joy Santosh, Chief Operations Officer, North America, ActiveOps, examine how financial institutions can improve automation outcomes through a measurement-led approach to operational design.

Drawing on practical experience within investment operations, the paper explores how decision intelligence and reconciliation technologies were applied to identify operational friction, prioritize automation opportunities and measure outcomes following implementation.

The analysis offers practical insights for institutional investors seeking to move beyond fragmented automation initiatives toward operating models that are more scalable, transparent and resilient.

For more information, read the paper.




This article is provided for general information purposes only and CIBC Mellon and its affiliates make no representations or warranties as to its accuracy or completeness, nor do any of them take any responsibility for third parties to which reference may be made. This article should not be regarded as legal, accounting, investment, financial or other professional advice nor is it intended for such use.

About CIBC Mellon

CIBC Mellon is a Canadian company exclusively focused on the investment servicing needs of Canadian institutional investors and international institutional investors into Canada. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon's investment servicing solutions for institutions and corporations are provided in close collaboration with our parent companies, and include custody, multicurrency accounting, fund administration, recordkeeping, pension services, exchange-traded fund services, securities lending services, foreign exchange processing and settlement, and treasury services.

As at March 31, 2026, CIBC Mellon had more than C$3.4 trillion of assets under administration on behalf of banks, pension funds, investment funds, corporations, governments, insurance companies, foreign insurance trusts, foundations and global financial institutions whose clients invest in Canada. CIBC Mellon is part of the BNY network, which as at March 31, 2026 had US$59.4 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, and is the corporate brand of CIBC Mellon Trust Company.