Canada's leader in asset servicing

Retiree Centre

Retiree Assistance

Important Notice

CIBC Mellon's offices will be closed Monday, May 18, 2015 for Victoria Day. The offices will re-open on Tuesday, May 19, 2015 at 8:30 a.m. local time.


Please note the 2014 tax slips were mailed February 6, 2015. If you have not received your tax slip by March 6, 2015, contact our office and we can issue a duplicate.


  • English (calling within Canada): 1-800-565-0479
  • French (calling within Canada): 1-800-268-1629
  • USA: 1-800-263-4497
  • From outside the USA: 1-519-873-2218


This section of our website is dedicated to retirees receiving pension payments from their former employer’s pension plan, through CIBC Mellon.

If you have questions or require assistance, please read our frequently asked questions (FAQs). If you have additional questions, please contact us for assistance.
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How do I change my address? How do I deposit my pension payments directly into my Canadian bank account or make a change to my current banking information? What should I do if I did not receive my pension payment this month? Why has my net payment amount changed? How do you calculate the amount of tax withheld from my pension payment?
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