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Retiree Assistance

Important Notice

CIBC Mellon's offices will be closed Tuesday, November 11, 2014 for Remembrance Day. The offices will re-open on Wednesday, November 12, 2014 at 8:30 a.m. local time.

 

This section of our website is dedicated to retirees receiving pension payments from their former employer’s pension plan, through CIBC Mellon.

 
If you have questions or require assistance, please read our frequently asked questions (FAQs). If you have additional questions, please contact us for assistance.
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RETIREE ASSISTANCE
How do I change my address? How do I deposit my pension payments directly into my Canadian bank account or make a change to my current banking information? What should I do if I did not receive my pension payment this month? Why has my net payment amount changed? How do you calculate the amount of tax withheld from my pension payment?
CONTACT US
Retiree online inquiry Contact us by phone, fax or mail