CIBC Mellon's offices will be closed for the following holidays:
- Christmas Day: Thursday, December 25, 2014
- Boxing Day: Friday, December 26, 2014
- New Year’s Day: Thursday, January 1, 2015
CIBC Mellon’s Retiree Assistance phone lines will close at 2:00 p.m. ET on the following days:
- Wednesday, December 24, 2014
- Wednesday, December 31, 2014
The offices will re-open:
- Monday, December 29, 2014, at 8:30 a.m. ET
- Friday, January 2, 2015, at 8:30 a.m. ET
Frequently asked question
Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?
A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.
This section of our website is dedicated to retirees receiving pension payments from their former employer’s pension plan, through CIBC Mellon.