Retiree Centre
Welcome to CIBC Mellon Retiree Assistance
This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.
Important Notices
Important Message Regarding Potential Canada Post Service Disruption
A potential postal service disruption in Canada could occur. Canada Post services will continue while negotiations take place, however, workers have been instructed to decline working overtime, which may cause delays in the delivery of payments by cheque.
If you receive your payments by cheque, we encourage you to switch to direct deposit to avoid delays in receiving your payment.
To request direct deposit, click the “Forms” line in the “Welcome” drop-down at the left of this page, then select “Direct Deposit” to download and print the form. We recommend that you take it to your Financial Institution and request they fax the completed form to us at 1-800-678-0760.
Office Closure Notification
CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Tuesday, July 1, 2025 for Canada Day, returning on Wednesday, July 2, 2025 at 8:30 a.m. local time.
Protect Yourself Against Identity Theft
Please be aware that some of our clients’ pension plan members have received calls from people claiming to be from CIBC Mellon asking to validate their direct deposit information for their pension payments.
If plan members initiate a change in banking information, CIBC Mellon may call the member to validate the change.
If you receive a call from someone claiming to be from CIBC Mellon and you did not initiate a bank account change or any other change, it is likely a phishing scam.
We encourage you to err on the side of caution. If you feel the call is suspicious in any way, simply hang up and call us back at 1-800-565-0479 or 1-519-873-2218.
In this section, you can:
- Submit a change of address form if your address has changed or is going to change soon.
- Complete a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
- Read frequently asked questions if you have questions or require assistance.
- Contact us online for assistance if you have additional questions.
Frequently Asked Questions
Q. How do I sign up for direct deposit?
A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.
Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?
A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.