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Welcome to CIBC Mellon Retiree Assistance

This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.

In this section, you can:

Download a change of address form if your address has changed or is going to change soon.
Download a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
Read frequently asked questions if you have questions or require assistance.

Important Notices

Office Closure Notification

CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Friday, April 3, 2026 for Good Friday and returning on Monday, April 6, 2026 at 8:30 a.m. local time.

Tax Updates

Please note the 2025 tax slips were mailed out in February.

Protect Yourself Against Identity Theft

Please be aware that some of our clients' pension plan members have received calls from people claiming to be from CIBC Mellon asking to validate their direct deposit information for their pension payments.

If plan members initiate a change in banking information, CIBC Mellon may call the member to validate the change.

If you receive a call from someone claiming to be from CIBC Mellon and you did not initiate a bank account change or any other change, it is likely a phishing scam.

We encourage you to err on the side of caution. If you feel the call is suspicious in any way, simply hang up and call us back at 1-800-565-0479 or 1-519-873-2218.