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Retiree Centre

Retiree Assistance

Important Notice

CIBC Mellon's offices will be closed Monday, August 3, 2015 for the Civic holiday. The offices will re-open on Tuesday, August 4, 2015 at 8:30 a.m. local time.


Tax Updates Effective July 13, 2015


If you are a resident of British Columbia, New Brunswick, Newfoundland or Yukon Territory, you may notice a difference in the net amount of your monthly pension payment as of July 13, 2015. This difference is due to changes in provincial tax rates.


If you have any questions regarding the new tax rates, please call the Canada Revenue Agency toll free at their general inquiry number 1-800-959-8281 or visit their website at



This section of our website is dedicated to retirees receiving pension payments from their former employer’s pension plan, through CIBC Mellon.

If you have questions or require assistance, please read our frequently asked questions (FAQs). If you have additional questions, please contact us for assistance.
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How do I change my address? How do I deposit my pension payments directly into my Canadian bank account or make a change to my current banking information? What should I do if I did not receive my pension payment this month? Why has my net payment amount changed? How do you calculate the amount of tax withheld from my pension payment?
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