Contact Retiree Assistance by Phone, Fax or Mail

If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below. You can also contact retiree assistance online.

Phone

English (calling within Canada): 1-800-565-0479
French (calling within Canada): 1-800-268-1629
USA: 1-800-263-4497
From outside the USA: 1-519-873-2218

Hours

English and USA toll free: 8:30 a.m. to 6:00 p.m. ET, Monday to Friday
French toll free and international: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday

Fax

1-800-678-0760 (within Canada)
1-519-873-2100 (outside Canada)

Mail

CIBC Mellon Pension Benefits Department

PO Box 5858, Station B

London, ON N6A 6H2

CANADA

Information we require if you call or write

Your first and last name
Your phone number
Name of the company from which you receive pension benefits
Pension reference number (this can be located on any correspondence that you received from us)
Address, city, province or state, postal code or zip code
Last 3 digits of your Social Insurance Number (if you speak with a pension benefit administrator)

If you are asked to leave a voice mail, please include the following in your message:

Name
Phone number
Pension reference number
Former employer

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RETIREE ASSISTANCE

To change your address, please use an address change form.

To make banking information changes, please print and mail an electronic deposit request form.

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