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Welcome to CIBC Mellon Retiree Assistance
This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.
In this section, you can:
- Download a change of address form if your address has changed or is going to change soon.
- Download a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
- Read frequently asked questions if you have questions or require assistance.
Important Notices
Office Closure Notification
CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Monday, August 3, 2026 for the Civic Holiday and returning on Tuesday, August 4, 2026 at 8:30 a.m. local time.
Tax Update Effective July 2026
Residents of Newfoundland and Labrador may notice a change to their net payment due to recent provincial tax changes.
CIBC Mellon implemented these changes effective July 20, 2026. As a result, payments made after this date for residents of Newfoundland and Labrador may reflect a slight change.
If you have any questions regarding the new tax rates, you can contact the Canada Revenue Agency toll-free at 1-800-959-8281 or visit their website at www.cra-arc.gc.ca.
Protect Yourself Against Identity Theft
Please be aware that some of our clients' pension plan members have received calls from people claiming to be from CIBC Mellon asking to validate their direct deposit information for their pension payments.
If plan members initiate a change in banking information, CIBC Mellon may call the member to validate the change.
If you receive a call from someone claiming to be from CIBC Mellon and you did not initiate a bank account change or any other change, it is likely a phishing scam.
We encourage you to err on the side of caution. If you feel the call is suspicious in any way, simply hang up and call us back at 1-800-565-0479 or 1-519-873-2218.