March 2008

CIBC Mellon introduces new website for secure e-mail delivery

In April 2008, CIBC Mellon will introduce an enhanced level of security for e-mails sent to clients, pensioners and other external parties. This service, known as secure mail delivery (SMD), recognizes that some communications need an increased level of security, and gives us the option of securing electronic documents. If your company uses the transport layer security (TLS) cryptographic e-mail encryption protocol, you will continue to securely receive e-mails in your own in-box, and the SMD service will not apply to you.  

Here's how SMD works:

When sending an e-mail message (which could also include attachments), the sender will specify that an e-mail must be delivered securely. As a recipient, you will receive a notification in your regular e-mail (e.g., Lotus Notes, Outlook) that a secure e-mail message is available.

Secure e-mails will be located on a specially designated CIBC Mellon website. The first time you receive a secure e-mail, you will be asked to create a user ID and password. Once you have access to the site, you can view the original secure e-mail, respond to it and perform other basic e-mail functions. Your ID and password will be used for any subsequent secure e-mails from CIBC Mellon. Passwords do not expire, and they can be reset. 

For pensioners:

We will also use the SMD service to communicate with pensioners when sending their information electronically. To assist pensioners, our call centre representatives are being trained to help anyone who encounters difficulties retrieving information sent securely.

CIBC Mellon takes safeguarding our clients' confidential information very seriously. The introduction of e-mail encryption using SMD is a further demonstration of this ongoing commitment.

If you would like more information about this new feature, please contact your relationship manager.

By Simon Baker, security architect, information services

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Trade Talk® is provided for general information purposes only and CIBC Mellon Global Securities Services Company, CIBC Mellon Trust Company, CIBC, The Bank of New York Mellon Corporation and their affiliates make no representations or warranties as to its accuracy or completeness. Readers should be aware the content of this publication should not be regarded as legal, tax, accounting, investment, financial or other professional advice nor is it intended for such use.