Straight Talk  

CIBC Mellon is the preferred asset servicing provider for the majority of investment managers

CIBC Mellon is Canada’s preferred asset servicing provider for the sixth consecutive year according to a majority of respondents in our annual investment manager survey.  The survey benchmarks the quality of our products and services against those of other Canadian asset servicing providers.

 
Highlights of this year’s performance include:

• The majority of respondents rate CIBC Mellon as their Canadian custodial provider of choice.
• Satisfaction levels increased in Workbench, relationship management, accounting, reporting and reconciliation.
• The majority of respondents rated Workbench as the best online information delivery system they use.
• 95 per cent of the respondents would recommend CIBC Mellon to their clients.
• No respondents saw a deterioration in the overall service quality over the year.

CIBC Mellon’s investment in people and technology continues to benefit investment managers and their clients.  One manager praised CIBC Mellon’s “excellent relationship service model” and its technology.  Another noted that CIBC Mellon is “constantly upgrading technology even though they are years ahead of many other custodians”.

For eight years, CIBC Mellon has conducted this survey to better understand the evolving needs of investment managers, in Canada and abroad.  Investment manager feedback is important because they have extensive day-to-day experience with multiple custodians around the world.

This year, 94 investment managers responded to the survey. Their responses are currently being reviewed by a team that will develop a plan to further refine our services.

CIBC Mellon appreciates all client feedback received through the annual investment manager survey, and day-to-day interaction with our client servicing teams. 

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Straight Talk is provided for general information purposes only and CIBC Mellon Global Securities Services Company, CIBC Mellon Trust Company, CIBC, The Bank of New York Mellon Corporation and their affiliates make no representations or warranties as to its accuracy or completeness. Readers should be aware the content of this publication should not be regarded as legal, accounting, investment, financial or other professional advice nor is it intended for such use.