December 2009

A message from our CEO

Dear valued clients,

I’m pleased to include my first Inform message in our year-end edition.  As we are approaching a new and exciting year, Inform provides me with the opportunity to communicate with you directly about my reflections on 2009 and about my thoughts for 2010.

I joined CIBC Mellon in early November, and I am honoured to lead a company that takes great pride in delivering client service excellence. 

While our business continues to grow and evolve, the values that guide our work ethic remain the same – client focus, respect, invest and lead. These principles form the foundation that has helped build CIBC Mellon and our strong client relationships throughout the years.

The key to our future mutual success is our ability to provide you with the best issuer services experience in the marketplace.  To do this, we will continue to focus on what’s important – relentless pursuit of client service excellence, dedication to strong governance and focusing on your needs – each and every day.

Although the past year has been a difficult one in the marketplace, CIBC Mellon has remained strong. I believe this is a testament to our dedication to client service and to the stability and strength of our parent companies.

CIBC has earned a reputation as one of Canada’s premier financial institutions.  Our U.S. parent, BNY Mellon, has stood high above the pack throughout the financial turmoil that the markets have experienced.  Its debt ratings and tier 1 capital ratios are among the highest of all major U.S. banks and its results from the U.S. Federal Reserve’s stress test earlier this year were among the industry’s best.

I’m confident that our strength and the strength of our parent companies will continue to provide you with dependability, stability and opportunity in 2010.

As the markets improve and investor certainty returns, it’s my goal to ensure that CIBC Mellon continues to maintain its leadership position in the Canadian marketplace, and that you, our clients, continue to receive the best service available.

I wish you a happy holiday season and the best of success in the year ahead.

Sincerely,

Tom

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Inform is provided for general information purposes only and CIBC Mellon Trust Company, CIBC Mellon Global Securities Services Company, CIBC, The Bank of New York Mellon Corporation and their affiliates make no representations or warranties as to its accuracy or completeness. Readers should be aware the content of this publication should not be regarded as legal, tax, accounting, investment, financial or other professional advice nor is it intended for such use.