May 2008

Message from the CEO - Understanding our clients' needs

Dear clients,

In September, you will be receiving a request to complete Group 5's Annual Shareholder Services Benchmarking Study.

The results of this survey will provide us with an assessment of the products we offer, and an evaluation of your overall satisfaction with the quality of service provided to both you and your shareholders.

With the 2007 annual meeting season coming to a close, we are particularly interested to learn your opinions about our services and your overall level of satisfaction. Understanding your needs and your perception of our products and services is essential to our ability to identify offerings that can support your requirements in the future.

At CIBC Mellon we know that when the times are challenging, you rely on us to provide you with the tools and resources to facilitate your decision-making process. Please join us at the CIRI conference to learn how we can provide you with appropriate support during times of change. 

Thank you in advance for your feedback and we look forward to seeing you at the CIRI conference.

Thomas C. MacMillan, president & chief executive officer at CIBC Mellon

*  *  *

Inform® is provided for general information purposes only and CIBC Mellon Trust Company, CIBC Mellon Global Securities Services Company, CIBC, The Bank of New York Mellon Corporation and their affiliates make no representations or warranties as to its accuracy or completeness. Readers should be aware the content of this publication should not be regarded as legal, tax, accounting, investment, financial or other professional advice nor is it intended for such use.