February 2008

CIBC Mellon introduces new website for secure e-mail delivery

In April 2008, CIBC Mellon will introduce an enhanced level of security for e-mails to issuers, investors and other external parties. This service, known as secure mail delivery (SMD), recognizes that some communications need an increased level of security, and gives us the option of securing electronic documents. Please note that if your company uses the transport layer security (TLS) cryptographic e-mail encryption protocol, you will continue to securely receive e-mails in your own inbox.

When sending an e-mail message (which could also include attachments), the sender will specify that an e-mail must be delivered securely. As a recipient, if your company does not use the TLS protocol, you will receive a notification that a secure e-mail message is available.

Secure e-mails will be located on a specially designated CIBC Mellon website. The first time you receive a secure e-mail, you will be asked to create a user ID and password. Once you have access to the site, you will be able to view the original secure e-mail, respond to it and perform other basic e-mail functions. Your ID and password will be used for any subsequent secure e-mails from CIBC Mellon. Passwords do not expire, and they can be reset.

We will also use the SMD service to communicate with investors when sending personal investor information electronically. To assist investors, all call centre representatives are being trained to help anyone who encounters difficulties retrieving information sent securely.

CIBC Mellon takes safeguarding our clients’ confidential information very seriously. The introduction of e-mail encryption using SMD is a further demonstration of this ongoing commitment.

If you would like more information about this new feature, please contact your client service manager.

By Simon Baker, security architect, information services

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Inform® is provided for general information purposes only and CIBC Mellon Trust Company, CIBC Mellon Global Securities Services Company, CIBC, The Bank of New York Mellon Corporation and their affiliates make no representations or warranties as to its accuracy or completeness. Readers should be aware the content of this publication should not be regarded as legal, tax, accounting, investment, financial or other professional advice nor is it intended for such use.