Investor Centre
Check Securities Online
Address Changes
Delivery of Investor Materials
Dividend Reinvestment Plans
Securities Transfers
Replace Certificates
Reporting lost certificates
Requesting replacement certificate
Vote My Proxy
Investor Information
Issuer list
Investor forms
Electronic dividend payments
Corporate actions
Buying and selling shares
FAQ
Glossary
BC unclaimed assets
Helpful links
 

Reporting Lost Certificates

Has your security certificate been lost, stolen or destroyed?  We can issue a replacement. 
 

If you are the registered owner or their legal representative, you can contact us to advise that your certificate has been lost, stolen or destroyed. Please provide the names of the registered investor, their address, an account number and, if known, the certificate number that was lost.

 

Note:  If you are reporting a lost certificate for a deceased investor, please review our estate transfer page for additional information.
 
Once we have received and validated your request, we will then place a stop against the certificate and provide you with information on what you will need to do next. This will usually include obtaining a surety bond to protect against the original certificate being subsequently negotiated. You will also need to remit a percentage of the market value of the lost security as coverage under the surety bond.

 

Many of CIBC Mellon’s clients use a special surety bond known as an affidavit of loss/agreement of indemnity. To check if the issuer of the lost, stolen or destroyed securities belonging to you uses the special bond, and for instructions on its completion, please click here. If the issuer whose security you hold does not appear on this list, or if the security has a market value of more than $150,000 (Cdn), CIBC Mellon will send you instructions and the forms you will need.

 

Please do not submit the affidavit of loss form or any other documentation to CIBC Mellon until you have received confirmation from us that the certificate is still outstanding. 

DOWNLOAD FORM

Affidavit of loss/agreement of indemnity form

Affidavit of loss (waiver of probate only)


CIBC Mellon Trust Company
P.O. Box 7010
Adelaide Street Postal Station
Toronto, ON, M5C 2W9
CANADA
    
INVESTOR ASSISTANCE
Why do you need special documents to replace certificates? Why do I need to notify you in writing? What does a surety bond do? What does a surety bond cost? What does the affidavit of loss say? What are the terms of the surety bond? How do I complete the agreement of indemnity/affidavit of loss? Where do I send the completed agreement of indemnity/affidavit of loss?
CONTACT US
Investor online inquiry Contact us by phone, fax or mail